Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with merchify.co.uk
These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.
All prices are in £ sterling, inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Deposits placed for any order are non-refundable.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.
You may pay by any major credit card or debit card or PayPal.
Each product is printed to order, so unless there is a fault with the item we don’t accept returns. You’ll need to handle all customer returns yourself if it’s due to your customer changing their mind, exchanging or any other reason other than a product fault. Detail your returns policy carefully on your store, including your returns address, since we can’t accept customer returns on site.
We’re also unable to accept the return of blank garments. Please be aware that Merchify.co.uk is a B2B supplier.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Merchify.co.uk to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Accepting orders and security
When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
All order details are confirmed by you when your order is placed, including the billing address, shipping address, garment, print file and print position. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 24 hours of placing your order to make any changes, after this period no changes can be made. Merchify.co.uk cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 3pm GMT, and all orders paid for after this time will be processed the next working day.
All prices exclude delivery and we ship worldwide via Royal Mail.
Due to the bespoke nature of most of the products we sell, all cancellations must be made within 24 hours of your order being placed. After this time, your order will have entered production.
For any products that are not printed to order, we offer a 14 day cancellations policy. You must notify us before, or within 14 days after delivery that you would like to cancel your order. Your product must be complete, unused and in ‘as new’ condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
If your product, print, embroidery or any other embellishments are defective in any way, please refer to our Faulty Goods policy.
Merchify.co.uk’s cancellations policy does not affect your Statutory Rights.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. These promises do not apply to faults caused by accident, neglect or misuse.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions cover Merchify.co.uk. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
Merchify.co.uk is a trading name of Something Vicious Ltd, 1 Coltpark Woods, Newcastle upon Tyne, NE177SP.
We do not guarantee that this website will be compatible with all customers computers.
You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.
Merchify.co.uk don’t assume any responsibility for copyrighted designs sent to us to be printed. By uploading or sending a design, you accept that you are legally authorised to manufacture products with the design in question. If you have the right to print copyrighted images, please send a copy to email@example.com.
By submitting an image for printing, you agree to the following:
“I confirm that I have the legal right to use this, and any other image submitted to Merchify.co.uk for printing. I agree to indemnify Merchify.co.uk any costs or claims which may result from Merchify.co.uk printing your requested image. Should a copyright holder contact Merchify.co.uk enquiring about use of their intellectual property, you accept that we may pass on your details.”
Merchify.co.uk will never redistribute, sell, or claim rights to any artwork that you upload to this site. When your artwork is uploaded, it’s stored using a combined Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption and is protected by a 128-bit Advanced Encryption Standard (AES) encryption. Your artwork will only be accessed by Merchify.co.uk to fulfil your orders, and when deemed necessary to assist with support requests.